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Service Breakthroughs: Changing the Rules of the Game Service Breakthroughs: Changing the Rules of the Game by James L. Heskett,Earl W. Sasser,et al

Service Breakthroughs: Changing the Rules of the Game

by James L. Heskett,Earl W. Sasser,et al


ISBN 13: 9780029146750

Format: Hardcover (336 pages)
Publisher: The Free Press
Published: 17 Sep 1990

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